Frequently Asked Questions
Everything you need to know about Jones Road products and your order.
What is the shelf life of Jones Road products?
Most of our products have a shelf life of 12 months after opening. We recommend storing your clean beauty essentials in a cool, dry place away from direct sunlight.
Are your products clean and cruelty-free?
Yes, all Jones Road products are cruelty-free and formulated without parabens, phthalates, sulfates, or petrolatum. We follow strict clean beauty standards.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order ships.
What is your return policy?
We want you to love your look. If you are not satisfied, we accept returns on most products within 30 days of purchase. Please note that original shipping fees are non-refundable.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Once an order is placed, we are unable to make changes or cancellations, but you can initiate a return once it arrives.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. We are working hard to expand our global shipping options in the near future.